Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, contain the capabilities to personalize the answer that best in shape your whole wants. With Etech’s worldwide outreach, Etech is usually available to aid your prospects and produce steady exceptional activities.
A group of devoted leaders inside the Get hold of Middle marketplace who're excited about earning a extraordinary variation for our
About us Etech delivers upcoming-technology BPO methods. a world minority-owned small business, Etech has designed and trademarked how to show your info into strategic insights. Leveraging the strength of synthetic additionally human intelligence Etech improves training and coaching to deal with significant behaviors producing improved consumer experiences and shareholder value. Etech introduced in 2003 with only four hundred personnel and an individual Get hold of Middle in Nacogdoches, Texas.
Etech is undoubtedly an omnichannel shopper engagement options provider for a few of the entire world’s primary and most highly regarded manufacturers. The working experience Etech has obtained across an array of business enterprise verticals permits us to consistently provide Fantastic, particular consumer activities.
find out more existence At Etech Etech thinks in Functioning tricky and participating in challenging and strives to generate workers come to feel empowered and self-confident in the job They're undertaking.
At QEval, we’re committed to aiding Speak to centers enhance their general performance as a result of crystal clear, actionable insights. Our performance analytics stories offer you a in-depth breakdown of agent things to do, customer interactions, and operational bottlenecks, so you can also make informed selections that produce measurable improvements. With QEval, you don’t just get reports—you get the tools and suggestions to act on them.
Etech’s progressive technology answers and knowledgeable leaders understand your online business needs and acknowledge the strategic insights your manufacturer needs to travel outcomes.
✅ unanticipated Added benefits past compliance Do not miss this chance to rework your Call center functions! timetable a gathering with our specialists:
Metrics like deal with time, CSAT scores, resolution rates, and actionable insights are vital to achievement in 2024. absent are the times of concentrating entirely on get in touch with volume. Now, it’s about digging into the quality of website Just about every conversation and driving true benefits. able to just take your connect with Centre effectiveness to the subsequent amount? Enroll at QEval College and ???? pay attention to Shawndra’s comprehensive insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s cutting down get in touch with situations, bettering agent efficiency, or improving the overall customer encounter, our answers are developed to travel real success. willing to see how QEval may make a distinction within your operations? Get hold of us right now To find out more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of treatment, rely on and Vitality introduced on the company is what makes the tradition at Etech one of a kind. Our CEO regularly states, “If we deal with our people, the figures will take care of themselves.”
Enhancing your contact center’s overall performance doesn’t ought to be challenging. With QEval University, you’ll attain use of crucial resources and teaching that provide accurate, measurable improvements in agent general performance.
meet up with Malisha, a shining star on our Customer Service team! From tackling jobs to taking pleasure in exciting crew activities, Malisha is aware how to keep the stability amongst get the job done and Enjoy. Her positive attitude and team spirit make her a Pleasure to operate with.
a gaggle of devoted leaders inside the Speak to Heart marketplace who are passionate about generating a remarkable big difference for our
Allow me to share just a couple essential characteristics of what we offer: ✅ comprehensive insights into agent general performance by in depth analytics